How customers book online
Your booking page lets customers quote and book a trip themselves, day or night — route in, vehicle chosen, details entered, paid. Here's the journey they take.
Route and time
The customer starts with their pickup location and destination, choosing each from the address suggestions so both ends are pinned precisely, then picks the date and time. With the route set, we work out the distance behind the scenes — the same calculation you get when you create a trip yourself.
Where to find it
Your public booking page → Pickup, Destination, Date & TimeChoose a vehicle and see the price
Next they pick a vehicle from your fleet, with passenger capacity shown on each so they self-select the right size — a saloon for two, a van for a family with luggage. The fare comes straight from that vehicle's pricing and the calculated distance, so what they see is what they'll pay. The number of passengers is checked against the vehicle's limit.
Where to find it
Booking page → Vehicle selection → quoted fareDetails, return and payment
The passenger enters their name, email and phone, and can tick Add return trip to book the journey home at the same time. If you've connected Stripe or Revolut, they pay by card to confirm; a manual-pricing vehicle instead sends you a quote request to price by hand rather than booking instantly.
Where to find it
Booking page → passenger details → Add return → pay / request quoteFrom booking to dispatch
Online bookings land in your Trips exactly like ones you enter yourself, ready to assign a driver and run from the dispatch board. Switch on Telegram alerts and a late-night booking pings your team the moment it comes in — so a 2am airport request is on someone's radar by morning without anyone watching the screen.
Still need help?
Can't find what you're looking for? Send our support team a message and we'll reply by email.