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Terms & privacy

Publish your terms of service and privacy policy so customers know how you operate and how their details are handled — expected practice, and often required for corporate work.

The Pages editor showing the Terms and Privacy content for the booking site.
Pages — write your Terms and Privacy content here and it publishes to your booking site.

Edit your policy pages

Open Pages to edit your Terms & Conditions and Privacy Policy. Write them in plain language a passenger can follow — your cancellation window, waiting-time and no-show charges, what a deposit secures, and how you look after the contact and card details a booking involves.

Where to find it

Dashboard → Pages → Terms & Conditions / Privacy Policy

They appear on your booking site

Once written, both policies publish as pages on your booking site and link from the footer, so a customer can read them before they book and find them again afterwards. There's nothing else to switch on — fill them in and they're live.

Where to find it

Your booking site → footer → Terms / Privacy

Add your own pages too

Beyond terms and privacy you can create custom pages — a fleet overview, a corporate-accounts page, service areas — each with its own web address, to flesh out your booking site. They live in the same place as your policies.

Where to find it

Pages → Add custom page

Why it matters

Clear terms set expectations before the trip — on cancellations, waiting time and extra charges — which quietly heads off most disputes. Your policy on late cancellations and no-shows is exactly the sort of thing worth stating plainly, so a charge is never a surprise. A visible privacy policy reassures customers, and account clients, that their booking details are handled properly.

Tip. Keep your cancellation and waiting-time terms consistent with how you actually invoice. When a customer questions a fee, pointing to a policy they agreed to at booking settles it without an argument.

Still need help?

Can't find what you're looking for? Send our support team a message and we'll reply by email.